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Cromptons Solicitors Website Privacy Policy

Introduction

This privacy policy explains:

·  how we collect and use your information;

·  how you can tell us if you prefer to limit the use of that information; and

·  the procedures that we have in place to safeguard your privacy.

Some of the information we collect may include your “personal data”. Personal data includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.

Where appropriate we voice record our customer interactions, therefore any information captured via this medium will automatically be stored, for training and monitoring purposes.

In this privacy policy, and for the purposes of the Data Protection Act 1998, the data controller is Cromptons Solicitors Limited of Churchgate House, 30 Churchgate Bolton BL1 1HL (“Cromptons Solicitors”, “we” or “us”).

Cromptons Solicitors is a limited company registered in England and Wales under registration number 10529748. We are authorised and regulated by the Solicitors Regulation Authority (under SRA number 635842). We have notified the Information Commissioner’s Office that we process personal data (under number ZA228551).

This policy was last updated on 24 May 2018 and must be read in conjunction with the website terms and, if you are one of our valued clients, our terms of business.

The information we collect using this website

In general terms, we seek to collect information about you so that we can:

· Administer our relationship with you, provide services and respond to enquiries

· Enable business development including sending legal updates, publications and details to events

· Process applications for employment

· Deliver requested information to you about our services

· Process and respond to any client care enquiries/complaints

· Enable us to meet our legal and other regulatory obligations imposed on us

· Audit usage of our websites.

Cookies

Cookies are small text files that are placed on your computer by websites you visit. Cookies help make our website work and provide information to us about how users interact with our site. We use this information to improve our website.

If you only view our website, we promise not to collect any personal information from you. We will only use cookies to collect anonymised, aggregated technical information or data to help us check the website is working properly and to provide us with feedback about how the pages are viewed. This is principally so that we can make sure that the website is easy to navigate, identify the areas that are of particular interest to visitors and generally improve the site and our services. The information that we collect in this process will not identify you as an individual. We do not seek to identify individual visitors unless they volunteer their contact details through one of the forms on the site. In some circumstances our records will identify organisations visiting our site and we may use that information in managing our relationship with those organisations, for example, in considering how to develop the services that we offer them.

By using our website, you agree that we can place these types of cookies on your device.

Some of our website pages allow public comments. If you choose to comment, you must provide us with your contact details. This helps us check that all comments are genuine, and lawful. No cookies are used in that process. You will still be able to comment if you disable cookies.

Some of our website pages allow “webchat” or “instant messages” or include contact forms. If you choose to use these features you must provide us with your contact details. We will only use the information you provide to reply to your enquiry, and to provide you with further relevant information about upcoming events and legal services. You may request that we delete your information or unsubscribe from our updates at any time. Webchat and instant messages may use cookies that are necessary for those services to function. No cookies are used for contact forms. You will still be able to use the contact forms if you disable cookies.

If you wish to attend an upcoming event, our website pages can be used to provide us with your details. We will only use the information you provide to deal with your request to attend an event and to provide you with further relevant information about our events and legal services we provide. You may request that we delete your information or unsubscribe from our updates at any time. No cookies are used for contact forms. You will still be able to use the contact forms if you disable cookies

If you wish to apply to work for Cromptons Solicitors, our recruitment page can be used to provide us with your information. We will only use that information for the purposes of your application for employment. No cookies are used in that process. You will still be able to use the recruitment pages if you disable cookies.

When you accessed this website, our cookies were sent to your web browser and stored on your computer. If you wish to remove them, you can manage this via the settings on your browser but note that this may impact your ability to use this website. The way to clear cookies varies from one browser to another. You should look in the “help” menu of your web browser for full instructions.

If you are unsure about how cookies work, you can visit www.allaboutcookies.org

How we share your information

In order to provide our services, we need to allow our partners and employees access to the information you provide. We keep a record of all correspondence to help us keep track of the enquiries we receive, to comply with the law and our regulator’s requirements.

We share anonymous data with our website service providers so that they can help us improve and provide our services as well as provide us advice on our marketing activities.

We also share personal data with our service providers so that they can help us comply with our regulations and to provide our marketing services, such as email newsletters or invites to upcoming events, training and seminars. If you attend an event we will only share your personal information once we have obtained prior consent from you. All of our service providers have promised to keep confidential and look after the shared personal data carefully, and not to use the personal data for any other purpose.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets, but only after assuring ourselves that the personal data will be kept confidential. If Cromptons Solicitors’ business is sold, personal data will be one of the transferred assets.

Lastly, we may also share personal data if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of website use, our terms of business; or to protect the rights, property, or safety of Cromptons Solicitors, our employees, clients, or others. This includes exchanging information with other companies, organisations and agencies for the purposes of fraud protection and credit risk reduction.

How we protect your information

All information we collect is subject to our internal data protection policies. Our staff are trained in data protection principles. We review our security arrangements regularly and delete old data. Most case data is retained for a period designed to cover regulatory, legislative or insurance thresholds. We may hold electronic data relevant to your case on our computer systems. We confirm that the electronic file will be closed but will be retained on our computer systems until such time as we are in a position to permanently delete the same. We confirm that the information we hold will not be used in any way or passed to any third parties and that your personal data will be protected by our technical and organisational security.

The default retention period for personal data associated with a case is 7 years following the end of the case or the period required by the appropriate jurisdiction if longer.

Our data is normally stored in the United Kingdom, but we reserve the right to store the data on carefully selected portable devices, in paper files, and to transfer data abroad.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can unsubscribe from our marketing correspondence at any time.

Under the terms of data protection legislation, you have the following rights as a result of using this website:

Right to be informed

This privacy notice, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

Right to access

You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make Subject Access Request, please write to our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL with enquiry topic “Data Privacy”

Right to rectification

If any of the information that we hold about you is inaccurate, you can either:

Contact us on 01204 589009

Contact our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL or via email at dataprotection@cromptonssolicitors.co.uk

Right to be forgotten

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact 01204 589009 or alternatively, please contact our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL or via email at dataprotection@cromptonssolicitors.co.uk

Right to object

You have the right to object to:

· The continued use of your data for any purpose for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.

· The continued use of your data for any purpose for which the lawful basis of processing is that it has been deemed legitimate.

Right to restrict processing

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL or via email at dataprotection@cromptonssolicitors.co.uk

Right to data portability

If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL or via email at dataprotection@cromptonssolicitors.co.uk

Rights related to automated decision-making

If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact our Data Protection Officer at Cromptons Solicitors, Churchgate House, 30 Churchgate, Bolton BL1 1HL or via email at dataprotection@cromptonssolicitors.co.uk

Our website may, from time to time, contain links to and from the websites of our clients and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those websites.

Some of the cookies that are used on our website are provided by third parties (such as Google). You may refuse to accept cookies. You can check how to do that on your device by referring to your operating system help pages. More help can be found on www.allaboutcookies.org.

Contact Details

Questions and comments regarding this Privacy Notice are welcomed, and should be sent to our Data Protection Officer at dataprotection@cromptonssolicitors.co.uk

You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.

To see how our Data Protection Policy affects our dealings with third party’s/suppliers, click here.

If we change our privacy policy we will post the changes on this page.